Business Guides - Clients

9 Customer service rules every freelancer should follow

Customer service is incredibly important in any business. Keep your clients happy by following these 9 customer service rules every freelancer should follow. 

How to find freelance work

Whether you are just starting out or are and well established, experienced freelancer, finding freelance work can be a challenge. So, here is how to find freelance work.

Freelancers’ Questions: How to handle clients who cancel projects?

‘Signed Ts&Cs can save sole traders from customers who pull out, but don’t skimp.’

Why hiring freelancers is a good idea

Hiring freelancers can be the ultimate solution to your need for employees. Whether you are taking on a new project or are need of an expert, hiring a freelancer may be a better option than taking on an employee. 

How to attract clients as a freelancer

A guide for freelancers and the self-employed on how to attract clients. The main ways of securing work and clients as a freelancer is by having an online presence by creating a website, being present on social media and networking online. 

Choosing your clients

How to choose profitable clients that boost the 'feel good' factor as well as your portfolio.

Communicating with clients

Nurturing good clients will reap rewards many times the effort invested.

Creating proposals

If you have been invited to submit a proposal on a project you will need to detail how you would carry out work on the project in question.

Contracts and schedules

The terms you agree with your client ahead of starting work are critical in terms of protecting your business. As every freelancer will tell you, document everything, the services you agree to carry out - the project's requirements, timescales and any other considerations to ensure successful project completion - at the start and any changes to that brief during the project.

How to manage difficult clients

As a freelancer, encountering a difficult client could be described as an occupational hazard that needs to be dealt with carefully and strategically...

Top 10 tips to happy clients

Some brief tips to ensure repeat business.