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Web can record your phone calls

Whether you’re a journalist needing to record an interview, or an irate consumer about to complain to a business, the act of recording your phone calls appears to be in fashion.

Unlike in the US, UK residents are universally allowed to record their conversations for personal use without telling the other party.

According to the Information Commissioner’s Office, this approach also covers the consumer who wants to lodge a complaint call to a business and record their response.

However, in general, if recordings you are about to make as a business or consumer will be played to a third party, then you need to have the other person’s consent.

Exactly how you go about recording your rant, conversation or interview has been made easier thanks to the World Wide Web.

By downloading a free VoIP application such as Skype, PC users can then pay hotrecorder.com $15 (£7.40) for similar easy-to-use recording software that works in tandem with their calls.

If you’re a Mac user of Skype, then a similar application can be downloaded from Ecamm’s Call Recorder for about the same price.

Traditionalists may be more interested in a two-way cassette recording device that plugs into a standard BT telephone socket – Phonapart’s reliable technology costs around £60.

Meanwhile, tech-savvy traditionalists may want to use their trusty landline but then playback their conversation on their PCs.

For this task, Rectel is ideal – users simply pick up the phone and dial 0871 900 9000, taking care to note down an allocated PIN and then enter the phone number they wish to call.

The convenient service, which charges 10p a minute for UK calls, records the conversation and packages it up so the user can access as a download in WAV, MP3 or OGG formats.

Oct 18, 2007
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